Bad Communication: rumour has it

In today's class, we discussed bad communication. To no ones surprise, there are different types of bad communication that an be expressed inside and outside the business. Internal 'bad' communication could be a) when a clear plan is not communicated clearly, b) when employees feel unsure about their futures due to poor communication from their superiors, c) when information is with held from employees. All 3 examples tend to be connected to each other in some way. Poor communication tends to create more problems than intended- rumours circulate about what is actually happening at the work place. If people are not told information, they tend to try and sleuth out their own facts.

External communication is impacted by the internal communication of an organisation. If your company has good internal communication, they will probably have good external communication. However, if your company has poor internal communication, the company will have poor external communication. Its hard to create a solid company image or brand when the inside of the company is not totally defined or understood by all of its employees. 

I have had my own experiences of bad communication. When I was in grade 8, our school was going under construction for my 9th grade year, which meant that we needed to find a temporary building. My school took a long time to find a building- and even after they found one, they withheld the information from the parents and students until June. This made many people feel really unsure about their futures. I lost some classmates to different schools because their parents were too unsure about where we were going to go to school in the following year. As students, we made up rumours about where our school was going to be. One appealing rumour was that we were going to be in the basement of the Bay downtown. I could really see myself there- sitting at a desk in a dingy, musty basement, yellow lights pulsating above. In June, it was announced that we were going to be in an old elementary school- so that was that.  


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