Leadership Communication: boring but essential

Interestingly, this chapter was split into 2 different parts, that have some connecting points, but otherwise strike me as odd to coincide. Alas, this is what we have been given. In this blog entry, I am going to be talking about Leadership Communication. According to the chapter, a communication network is how information flows within the organisation, whether that be structured ways of communication or simple person to person relationships. Part of being a good leader is regulating communication flow, and giving it some sort of structure. Usually, its a sort of up and down, occasionally side to side structure. In my job as a receptionist and there is very straight forward communication flow within the business. Each person has an area of tasks that they cover, like finance or administration or pastoral work. 

When something like a new Covid-19 policy is introduced, the administration puts together an office protocols update, and emails it to everyone in the office. This would be a prime example of downwards communication. The heads of administration sends all the subordinates the information about Covid. 

If I noticed that a computer wasn't working, or a key was missing, I would tell my boss. This is an example of upwards communication. Its not really my responsibility to be replacing keys or fixing computers, but it is my responsibility to communicate these occurrences so they can be resolved. 

An example of horizontal communication would be the regular friendly conversations between coworkers about the weather, etc. It could also be a staff meeting where we go around and ask questions about our jobs or talk about problems we have been having. Also, the work group chat is an example of horizontal communication. Texting ts pretty equalising, more so than an email. 

All in all, I believe that having structured communication networks within the workplace is important and effective. Within these communications networks there must be equal treatment of everyone and minimal social hierarchy. Just because I am the receptionist doesn't mean that my experiences at the organisation aren't valid. Treating everyone the same, no matter where they are on the communications ladder is important in creating a work place where people feel liked and respected in their positions, and as human beings.