Leadership Communication: boring but essential

Interestingly, this chapter was split into 2 different parts, that have some connecting points, but otherwise strike me as odd to coincide. Alas, this is what we have been given. In this blog entry, I am going to be talking about Leadership Communication. According to the chapter, a communication network is how information flows within the organisation, whether that be structured ways of communication or simple person to person relationships. Part of being a good leader is regulating communication flow, and giving it some sort of structure. Usually, its a sort of up and down, occasionally side to side structure. In my job as a receptionist and there is very straight forward communication flow within the business. Each person has an area of tasks that they cover, like finance or administration or pastoral work. 

When something like a new Covid-19 policy is introduced, the administration puts together an office protocols update, and emails it to everyone in the office. This would be a prime example of downwards communication. The heads of administration sends all the subordinates the information about Covid. 

If I noticed that a computer wasn't working, or a key was missing, I would tell my boss. This is an example of upwards communication. Its not really my responsibility to be replacing keys or fixing computers, but it is my responsibility to communicate these occurrences so they can be resolved. 

An example of horizontal communication would be the regular friendly conversations between coworkers about the weather, etc. It could also be a staff meeting where we go around and ask questions about our jobs or talk about problems we have been having. Also, the work group chat is an example of horizontal communication. Texting ts pretty equalising, more so than an email. 

All in all, I believe that having structured communication networks within the workplace is important and effective. Within these communications networks there must be equal treatment of everyone and minimal social hierarchy. Just because I am the receptionist doesn't mean that my experiences at the organisation aren't valid. Treating everyone the same, no matter where they are on the communications ladder is important in creating a work place where people feel liked and respected in their positions, and as human beings. 

Comments

Post a Comment

Popular posts from this blog

Crisis: you can't mess around!

If you manage to become a business person- chances are, that you will be faced with a crisis. Today I am going to be talking about crisis's at the workplace, although I am sure midlife crisis's are rich and abundant when you have constant cash flow.  In crisis, you can't mess around. Conventional practises are inadequate. You can't lock your self in your pent house and twiddle your thumbs- you have got to act.  One of the biggest crisis's that wasn't handled very well was the death of princess Diana. It was handled very poorly by the royal family because the family seemed to be hiding away, twiddling their thumbs after her death. They did not make a statement to the media, or even address her death for a lengthy time.  When the queen finally made a statement to the media, it was too late and she had become very unfavourable in the eyes of the public. People were mad.  Instead of waiting and addressing the media when ever you see fit in a crisis, you should addre...
Read more

Bad Communication: rumour has it

In today's class, we discussed bad communication. To no ones surprise, there are different types of bad communication that an be expressed inside and outside the business. Internal 'bad' communication could be a) when a clear plan is not communicated clearly, b) when employees feel unsure about their futures due to poor communication from their superiors, c) when information is with held from employees. All 3 examples tend to be connected to each other in some way. Poor communication tends to create more problems than intended- rumours circulate about what is actually happening at the work place. If people are not told information, they tend to try and sleuth out their own facts. External communication is impacted by the internal communication of an organisation. If your company has good internal communication, they will probably have good external communication. However, if your company has poor internal communication, the company will have poor external communication. Its...
Read more